Position Summary:

The Teen Activities Coordinator supports the Youth Activities Manager in delivering a guest-centric youth and family experience.

They play a key role in creating engaging, memorable activities for teens and families while ensuring a culture of service excellence, safety, and health. This position is suited to someone passionate about inspiring youth, fostering teamwork, and contributing to an exceptional guest experience.

Key Responsibilities:

• Consistently exceed Youth and Family Experience targets by promoting a personalized, guest-centric culture.

• Foster a culture that drives guest satisfaction, service excellence, and employee engagement by inspiring the Youth Staff team and ensuring accountability for delivering outstanding programming.

• Partner with the Youth Activities Manager to ensure the effective delivery and execution of youth programs.

• Oversee all aspects of the Teen Program, ensuring consistent quality and an engaging environment for teens and families.

• Identify and communicate guest feedback, complaints, and requests, ensuring a timely response to any issues.

• Maintain a visible presence in the youth centers, supporting staff and participants and ensuring a safe environment.

• Manage and monitor inventory of program supplies and equipment, ensuring efficient use and identifying timely procurement needs.

Skills, Knowledge & Experience:

• Proven track record of successfully implementing and managing Youth Staff programs.

• Proficiency in MS Office, including PowerPoint, Word, Excel, and Teams.

• Strong leadership skills with previous experience managing international teams.

• Passion for working with teens and families and creating meaningful, memorable experiences.

• Exceptional people skills with a warm, friendly, and caring personality.

• Strong guest service orientation, with the ability to consistently exceed guest expectations.

• Ability to handle guest feedback and concerns with professionalism and empathy.

• Ability to establish and maintain professional working relationships in a diverse cultural environment.

Non-Negotiable Requirements:

• Minimum of 2 years’ experience in youth programming, education, or recreational leadership, with at least 1 year in a supervisory role.

• CPR and First Aid certification required, or willingness to obtain prior to embarkation.

• Excellent communication skills, with fluency in English, both written and spoken.

Strongly Preferred:

• Degree or diploma in Education, Recreation, Child Development, Hospitality, or a related field.

• Child safeguarding training or certification is a strong asset.

Contract Details:

• 6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation.

• Single cabin with private bathroom facilities.